Contact us

Welcome! In addition to our contact information below, our FAQ section includes answers to our top customer questions. If you need an answer fast, our expert can provide direct one-on-one support.

We’re open Tuesday – Friday, 11:00 – 19:00

Tel:00352-298805

Peppe Parola
CEO / Founder

Véritables créateurs à votre écoute, 

Real creators at your disposal,

Vero creatore a vostra disposizione,

Send us an email

Our team of experts are ready to hear from you





Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
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Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS) or cash on delivery
How long will delivery take?
Shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Stripe) are sent out on the day we receive the payment.
Do I receive an invoice for my order?
Our Online shop is dedicated to consumers, so you shall receive an invoice after your payment for the order has been successful. It is not possible to receive an invoice in advance of payment.